SMS Terms & Conditions

Effective Date: March 22, 2025

These terms apply to SMS messages sent by service businesses using the Flyra platform to communicate with their customers.

1. Program Description

By providing your mobile phone number to a sales representative of a Flyra-powered service business, you are enrolling in that business's transactional SMS program. This program is used solely to send service-related notifications, including:

  • Appointment confirmations and scheduling reminders
  • Technician dispatch and arrival notifications
  • Service completion confirmations
  • Invoice and receipt notifications
  • Account updates directly related to your booked service

No marketing, promotional, or advertising messages will be sent through this program.

2. How You Opted In

Your enrollment was initiated through in-person contact with a sales representative of the service business. The opt-in process was as follows:

  • A sales representative visited your property and presented the service
  • You agreed to book the service and provided your mobile phone number in person
  • The representative disclosed the SMS program and obtained your verbal consent before entering your number into the system
  • Your consent and phone number were recorded in the Flyra CRM with a timestamp at the point of collection

Consent to receive SMS is not a condition of purchasing or receiving services.

3. Message Frequency

Message frequency varies and depends on your service activity. You will typically receive messages only in connection with scheduled, active, or recently completed service appointments. You will not receive unsolicited or recurring messages unrelated to a booked service.

4. Costs

Message and data rates may apply based on your mobile carrier plan. The service business and Flyra do not charge any additional fees for SMS messages.

5. How to Opt Out

You may cancel your enrollment at any time:

  • Reply STOP or UNSUBSCRIBE to any message to immediately opt out
  • After opting out, you will receive one final confirmation message and no further SMS messages from that business
  • To re-enroll, reply START at any time

Opting out affects only SMS messages. It does not cancel your service agreement or affect any services you have already booked.

6. How to Get Help

Reply HELP to any message for contact information for the business that sent it. You may also reach Flyra directly at info@flyra.io.

7. Sender Identity

SMS messages are sent on behalf of the individual service business that collected your consent. Flyra provides the messaging platform. The perceived sender of all messages is the service business, not Flyra. Each business operates its own independent SMS program through Flyra.

8. Supported Carriers

Supported carriers include AT&T, T-Mobile, Verizon, and most major US carriers. Carrier support may vary. Flyra is not liable for delayed or undelivered messages.

9. Data and Privacy

Your phone number and consent record are stored securely in Flyra's platform and used only to deliver messages on behalf of the business that collected your consent. Mobile opt-in data will not be sold or shared with third parties for marketing or promotional purposes. For full details, see our SMS Privacy Policy.

10. Modifications

These terms may be updated periodically. The current version is always available at this URL. Continued enrollment after an update constitutes acceptance of the revised terms.

11. Contact

For questions about this SMS program or to request removal from all Flyra-powered messaging programs:

Email: info@flyra.io