1. Information We Collect
Flyra is a scheduling, communication, and job-management tool for service businesses. To provide our service, we collect the following information:
- Account information: Name, email address, and company details
- Team member information: Names, email addresses, and roles of team members you add to your account
- Job and scheduling data: Job details, schedules, estimates, and related information you create
- Customer information: Customer data you enter into the system, such as names, contact information, and job history
- Device and usage data: Information about how you use Flyra, including app performance data and analytics
- Optional location data: If you enable location services, we collect location data for job routing and map features
- Payment-related information: Payment data is processed securely by Stripe. Flyra never stores raw credit card numbers or full payment card details
2. How We Collect Your Information
We collect information in the following ways:
- Information you provide directly when creating an account, adding team members, or entering job and customer data
- Information collected automatically through your use of the service, including device information and usage analytics
- Location data, if you choose to enable location services for map and routing features
- Payment information processed through Stripe when you make payments or set up billing
3. How We Use Your Information
Flyra only uses your data to operate the service. Specifically, we use your information to:
- Provide scheduling, map routing, team communication, payments, and job management features
- Improve app performance and reliability
- Send service-related notifications and updates
- Comply with legal obligations and respond to legal requests
We use analytics to understand how the service is used, but we do not collect unnecessary identifying information through analytics.
4. Data Linking and Identity
We link the data we collect to your account identity to provide personalized service features, such as job assignments, team communication, and access control. This linking is necessary for the core functionality of Flyra.
5. Third-Party Services
Flyra uses the following third-party services to operate:
- Stripe: For secure payment processing. Stripe handles all payment card data according to their security standards. Flyra never stores raw card numbers.
- Telnyx: For SMS communications. Telnyx complies with carrier requirements and industry standards for messaging.
- Map providers: For location-based features and routing functionality.
Flyra does not sell your data. We do not share your personal information with third parties except as necessary to provide the service (through the services listed above) or as required by law.
6. Data Storage and Security
We take the security of your data seriously:
- Data is encrypted in transit and at rest
- Access to your data is restricted to authorized personnel only
- We do not store raw credit card numbers or full payment card details
- We follow industry best practices for data security and protection
7. Your Rights
You have the following rights regarding your personal data:
- Request account deletion: You can request that we delete your account and associated data at any time
- Request correction: You can request that we correct any inaccurate personal data
- Opt out of marketing: You can opt out of marketing emails while still receiving service-related notifications
- Access your data: You can request a copy of the personal data we hold about you
To exercise any of these rights, please contact us at info@flyra.io.
8. Data Deletion
You can request deletion of your account and personal data at any time by contacting us at info@flyra.io. Upon receiving a deletion request, we will delete your account and associated data within a reasonable timeframe, except where we are required to retain certain information for legal or regulatory purposes.
9. Children's Privacy
Flyra is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at info@flyra.io.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page and post the latest version here. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to request data deletion, please contact us:
Email: info@flyra.io
We will respond to your inquiry as soon as possible.